PRIVACY POLICY

Flo & Glo IV Wellness Lounge – Columbia
Last Updated: June 2026 | Effective Date: June 2026
At Flo & Glo IV Wellness Lounge, your privacy matters deeply to us. This policy explains how we collect, use, and protect your personal information when you interact with our lounge.

WHO WE ARE

Flo & Glo IV Wellness Lounge-Columbia, LLC, doing business as Flo & Glo IV Wellness Lounge, is a registered LLC and premium IV wellness lounge and medical aesthetics provider located in the Village at Sandhills in Columbia, South Carolina. Our lounge offers IV infusion therapy, vitamin injections, aesthetic treatments, medical weight loss, and complementary wellness services administered by licensed medical professionals.

Legal Name: Flo & Glo IV Wellness Lounge-Columbia, LLC DBA: Flo & Glo IV Wellness Lounge
Address: 471-13 Town Center Place, Columbia, SC 29229 Phone: (803) 550-9098
Email: info@flongloivcolumbia.com
Website: flongloivcolumbia.com

INFORMATION WE COLLECT

We collect personal information you provide when you:

•   Initiate a live chat through our website chat widget
•   Call or text our business phone number
•   Book an appointment through our scheduling platform
•   Send us a message through Facebook, Instagram, or other social platforms

Information collected may include your name, phone number, email address, service interests, and any health-related information you voluntarily share.

SMS TEXT MESSAGING — CONSENT AND COMPLIANCE

Important Notice: By initiating a chat through our website widget, or texting our business number directly, you expressly consent to receive automated and manually sent text messages from Flo & Glo IV Wellness Lounge-Columbia, LLC, doing business as Flo & Glo IV Wellness Lounge, at the phone number you provide.

Non-Marketing Communications

Non-marketing messages we send include:

•   Appointment confirmations and reminders
•   Service updates and post-visit follow-up communications
•   New inquiry responses — following up on questions you submitted
•   Missed call follow-up — when our AI assistant handles a call and a team member follows up
•   Customer support responses related to your appointments or services

Marketing and Promotional Communications

With your consent, marketing messages we send may include:

• Special offers and promotional discounts on our services
• New service announcements and product updates
• Seasonal promotions, wellness events, and member-exclusive deals
• Membership and Glo Club promotional information

Consent to receive marketing messages is not required as a condition of receiving our services. You may opt out at any time by replying STOP.

Message Frequency and Rates

Message frequency varies based on your appointment schedule and interactions. Message and data rates may apply.

How to Opt Out

To opt out of all text messages reply STOP to any message from us. You will receive a single confirmation and no further messages will be sent. For help reply HELP or contact us at (803) 550-9098 or info@flongloivcolumbia.com. We do not sell, rent, or share your phone number with third parties for their marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How Clients Opt In to Receive Text Messages

Method 1 — Website Live Chat Widget
Clients who initiate a live chat through the widget at flongloivcolumbia.com receive the following consent message before any conversation begins: By submitting and continuing this chat you agree to receive SMS or emails from Flo & Glo IV Wellness Lounge-Columbia, LLC, doing business as Flo & Glo IV Wellness Lounge. Possibly using automated means. Message and data rates apply. Message frequency varies. Consent is not a condition of purchase. Text HELP for help and STOP to unsubscribe.

Method 2 — Direct Inbound Contact
When a client texts or calls the business number directly, the first automated response includes express consent language: By continuing this conversation you agree to receive text messages from Flo & Glo IV Wellness Lounge-Columbia, LLC, doing business as Flo & Glo IV Wellness Lounge. Message and data rates may apply. Reply STOP at any time to opt out.

HOW WE USE YOUR INFORMATION

• Respond to your inquiries and provide the services you request
• Send appointment reminders, confirmations, and service updates
• Follow up on missed calls and new inquiries through our AI assistant and team
• Send marketing and promotional communications to clients who have opted in
• Maintain client records and improve our services
• Comply with legal and regulatory obligations

HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:

• With trusted third-party service providers who assist in operating our practice, bound by confidentiality agreements
• With subcontractors and support service providers such as our scheduling platform, AI communication tools, and customer support systems — solely to facilitate your appointments and communications
• When required by law, court order, or governmental authority
• To protect the rights, safety, or property of our practice or others

SMS Opt-In Data and Consent: No mobile information, including SMS opt-in data and consent, will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent information is never shared with any third parties under any circumstances. This data is used solely to send communications directly from Flo & Glo IV Wellness Lounge-Columbia, LLC to the individual who provided consent.

HEALTH AND CLINICAL INFORMATION

As a provider of IV therapy, injections, GLP-1 consultations, and other clinical wellness services, we may collect health-related information you share with us to provide appropriate care. All IV therapies and injections are provided only after a medical intake and health assessment. This information is treated with the highest level of confidentiality and will never be shared with third parties except as necessary to provide your requested services or as required by law.

COOKIES AND TRACKING TECHNOLOGIES

Our website at flongloivcolumbia.com uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic.

• Essential cookies — required for the website to function properly, including the live chat widget
• Analytics cookies — used to collect anonymous data about how visitors use our website
• Functional cookies — used to remember your preferences and improve your experience
• Chat widget tracking — our live chat widget may use session-based tracking to improve response quality

HOW WE PROTECT YOUR INFORMATION

• Secure HTTPS encryption on our website and all data transmissions
• Restricted access to personal data — only authorized personnel have access on a need-to-know basis
• Our CRM and messaging platform maintains SOC 2 compliant infrastructure and industry-standard encryption
• Client booking data is protected by enterprise-grade security

DATA RETENTION

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. To request removal contact us at info@flongloivcolumbia.com or call (803) 550-9098.

YOUR RIGHTS

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of text messages at any time by replying STOP
• Opt out of marketing communications at any time

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes are effective immediately upon posting. Continued use of our website or services constitutes acceptance of the updated policy.

QUESTIONS ABOUT THIS POLICY

Call or text: (803) 550-9098 | Email: info@flongloivcolumbia.com 471-13 Town Center Place, Columbia, SC 29229

Flo & Glo IV Wellness Lounge-Columbia, LLC DBA Flo & Glo IV Wellness Lounge | Privacy Policy | Effective June 2026